The Customer-Driven Company
Moving from Talk to Action
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Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.
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Published By Basic Books
Format Paperback
Category
Number Of Pages 320
Publication Date 04/21/1993
ISBN 9780201608137
Dimensions 6 inches x 9.25 inches
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