At America's Service
How Your Company Can Join the Customer Service Revolution
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From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
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Published By Grand Central Publishing
Format Paperback
Category
Number Of Pages N/A
Publication Date 01/01/1992
ISBN 9780446393164
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